How to Build Trust and Rapport in New Business Relationships

When Brendan Kane scheduled a Fox Business interview, he never planned to bag a presidential candidate.

Kane, a social media influencer strategist, thought his Kennedy show interview was simply another media spot. Until he landed in the green room with Democratic presidential candidate John Delaney. Kane later admitted he didn’t even know who Delaney was – he just wanted to have a good conversation. But as they visited about their lives and interests, Delaney was quickly drawn to Kane’s magnetic, genuine personality.

One warm conversation bloomed into a partnership. Before the day was over, Delaney asked Kane to help him with his political social media campaign.

Sell Yourself, Then Sell Your Products

Do you want to create a rapport that quickly builds trust with others?

This starts with meeting people organically and connecting with them authentically. Brendan Kane never tried to sell John Delaney anything; he just took an interest in his life and story. It was Delaney who eventually pitched himself to Kane!

Great business relationships start with rich personal interactions, including conversations that flow from an authentic, nonthreatening place. Are you looking to sell yourself so you can then sell your brand or product? Here are three tips to get you started:

1. Offer non-judgmental validation

People feel heard and valued when you seek their opinions and input without judging them.

Seek the other person’s opinions and thoughts without jumping to conclusions. While you don’t have to agree with what they say, adopting an attitude of acceptance means respecting a person’s feelings or values as valid, even if they are different from your own.

If this is difficult for you, taking time to imagine yourself in the other person’s place can help you be more open and empathetic.

2. Listen with your full presence

Do you ever talk to someone who seems distracted? Even as this person listens, you can see a thousand thoughts racing through his head, as if he can’t wait to cut in and speak his mind.

One of the best gifts you can give someone is your full presence and attention – to truly listen. Beneath all the swagger or struggles, everyone has a story to tell. People are longing to be seen and heard, and when you ask questions and actually hear the answers, you’ll be amazed how quickly connections are built.

3. Establish a time constraint early in the conversation

Have you ever been sitting in an airport or your office chair when someone unexpectedly approaches you to start a conversation?

This scenario can be unsettling for many people because no one wants to feel trapped in an awkward, unplanned discussion (especially with someone they don’t fully trust). To quickly set an associate at ease, preview the end of a conversation before it starts.

Say something like, “I’d like to visit with you about ____, can I grab 10 minutes of your time?” or, “I’m on my way out, but before I left, I wanted to ask you _______.”

Enlarge Your Influence

Building rapport is critical for nurturing strong relationships and amplifying your influence on others.

When you build relational bridges, you will engage people on a human level, foster transparency, and fuel a culture of innovation, loyalty, and collaboration.

How to Keep Brand Value

Your brand is everything.

It’s what makes potential buyers and customers recognize you and helps set you apart from competitors.

It’s important to maintain the value of your brand in order to make the most of your business marketing. Keeping brand focus and consistency is key. If customers know what your brand stands for, they’ll end up appreciating it more, and you’ll gain more organic traffic.

A strong brand value helps tell your company’s story, creating awareness, loyalty, and excitement for the consumer.

Sales and marketing trends will continually change over time. However, building the power of your company’s brand is an investment that pays for years to come.

3 Ways to Keep Your Brand Value

1. Business Visuals

Your logo is at the forefront of your company.

Anyone who knows your business knows what your logo looks like, including the color palette, typography, imagery, and graphic elements. These brand visuals are most important to maintain throughout your business advertising.

When marketing for your business, continue to use these same characteristics of your logo throughout. Over time, after creating enough brand awareness, you should simplify your logo, and people will still know exactly who you are. For example, the Chevrolet logo doesn’t need the word “Chevrolet” next to it for people to know who they are. They’ve been around long enough and created a strong brand value to be able to pull that off.

2. Business Values and/or Mission

Brand values and/or the mission of your business are just as important to show and maintain as the logo characteristics.

Use your values to strengthen your advertising, show what you stand for, and create awareness. When people see an advertisement, they should be able to tell what company it’s for before even showing a logo or a name.

3. Business Style

Your company’s style fits in with your brand value and is important to maintain across all marketing consistently.

Does your building’s interior design use a modern appeal or more of a rustic look? Does your website use a white and clean look or a dark and textured theme? Use this style as a part of your print marketing and other advertising. 

The Ultimate Marketing Combination

All of these things; your logo, values, and style all play an important role in maintaining brand value.

Used often and strategically, these brand elements will help strengthen your brand so that your business is better known, and you’ll gain more traffic online and in person.

3 Non-Negotiables for Stellar Customer Service

Want to build connections that bring benefits?

You can do this everywhere you go by using people’s names. Career Coach Joyce Russel shared a story about a friend recovering from an injury. This man was staying in a rehab hospital and was not particularly happy with his care from the therapists and staff.

Unsympathetic, his wife noted that he hadn’t treated the hospital staff with particular kindness, “Do you even know the names of the people who are helping you?” she asked him. “No, why should I learn their names?” he replied. She reminded him that just by learning and using people’s names, he might get better care.

Sure enough, it helped!

Keep Your Best Customers Coming Back

Personal attention brings powerful results.

If you want a no-fail tactic to increase your sales, one of your best strategies is to entice proven customers to buy again. Here are just a few ways to keep customers coming back:

Greet People by Name

When you want to build loyalty, learn and use the names of your customers.

There should be a distinct difference between how you interact with your consistent clients and those you meet for the first time. Even if you don’t remember someone’s name, let them know you recognize them and are happy to see them. Say something like, “Well, hello! It’s great to see you again.”

When you take a phone call, the person on the other end usually identifies themselves immediately. Use this to your advantage and try to speak their name in conversation as the call progresses. As Dale Carnegie often said, “Remember that a person’s name is to that person the sweetest and most important sound in any language.”

Keep Your Eye on the Customer (Not the Profit)

Clients want to be recognized as people, not as potential profits.

In what ways can you be helpful regardless of profit? If a VIP customer needs a minor repair or replacement part, could you offer it at no cost? If a valued partner is considering a service upgrade, could you provide a free month of benefits? Small gestures (like carrying someone’s bag to their car) cost very little, but they add up over time.

People will continue taking their business to places they feel valued, and they’ll tell their friends too.

Keep Your Commitments

Reliability is the foundation of good customer relationships.

If you make a promise, keep it. If you say, “your new grill will be delivered and assembled by Saturday,” make sure it does. Never make claims you can’t back up with certainty.

The same rule applies to client appointments, upcoming sales, deadlines, etc. Think before you speak because broken promises are a slight on your character and your business's reputation.

Do Your Print Marketing Materials Need an Upgrade?

There is a great deal of time, effort, and energy placed into updating your print marketing materials.

You need to cover all the relevant information in a very limited space. This means you need to fully optimize your messaging and make sure your materials attract attention.

With all this thought going into ensuring packaging and flyers and postcards are fantastic, you may be unwilling to make regular updates. Unfortunately, this can allow your message to become stale or even allow inaccurate information to be shared with customers over time. 

Time to Make a Change! 

Donna, a local florist, realized it had been more than 6-8 months since she reviewed and revised the messaging on her printed materials.

She knew it was probably time to make some tweaks. Businesses can change dramatically over time, with shifts in hours of operation, updated special offers, and more making an appearance. 

Regular reviews to ensure your messaging is still on point helps keep your marketing materials fresh and interesting for repeat customers. Plus, it ensures that any new prospects have your best offer in front of them at all times.

Donna worked with her local print shop to update her messaging, and her customers certainly noticed! She received many positive comments and new clients from an updated postcard and flyer combination that she designed and had printed locally.

Update Graphics and Colors

Has your logo evolved a bit over time?

It's not unusual to spread out all of your marketing materials on a table and find that you have several iterations of logos or color schemes represented. Viewing your marketing materials together as a whole can add necessary cohesion to your brand. 

While you may not want to follow on-trend color schemes or make changes based on the seasons, you may want to do a quick update to your color palette. Ensuring that your brand look stays fresh and current is an important part of brand management. 

Put Your Best Offer Forward

Are you placing your very best offer in front of clients and prospects? Do you need different offers for individuals at various stages of the buying journey?

Now is a great time to look at your audience segments and see if you can fine-tune any graphics for eye appeal while meeting their unique needs.

Whether you're looking for options to create branding materials for a new company or simply refreshing your current options, your local print shop is here for you! We work with organizations of all sizes to ensure you have access to exceptional resources to promote your brand. 

6 Tips to Improve Your Printed Newsletters

Online ads, digital promotions, and e-newsletters bombard recipients daily.

Much of this information is being deleted or filtered out without ever being read. Because of this, printed newsletters are making a comeback, and more businesses are using them to keep their customers current with what is happening. 

Regardless of whether the company is already sending out a newsletter or debating on starting one, it is good to learn new ways to improve it. Here are some tips to help improve printed newsletters. 

6 Tips to Improve Your Printed Newsletters

1. Exclusive Information

Offering exclusive information in a newsletter or a special incentive for signing up can help increase the mailing list and encourage recipients to read it.

Information can include unique advice from the CEO, advance notice for special announcements, or information someone can only receive if they read the entire newsletter. Special incentives can include discounts for products or services, gifts, or invitations to special events. 

2. Article Focus

When writing articles for the newsletter, it is essential to make them fun to read and provide valuable information.

By offering valuable information, readers become informed about products, services, or events, which lead to future sales. Encourage employees to contribute and write articles to provide more variety in writing styles and topics. 

3. Add Personalized Content

Create newsletter articles for the individual needs of specific groups.

Writing for targeted groups may require multiple newsletters to achieve; however, it may be worth the investment if a business targets multiple groups of people. For example, a major real estate company may want to create two newsletters, one for those who need real estate information to buy or sell homes and then a second newsletter for real estate agents. 

4. Use Color

Color attracts the eye and draws people in, encouraging them to continue reading.

Color animates everything, and one of the most popular newspapers — USA Today — implements lots of color in its papers. Use color to complement the article topics and other images within the newsletter. 

5. Placement of Images

In addition to using color to attract readers, the placement and use of images and photos will help draw readers.

Many will look at images and read their captions first before reading the article. Use photos and images that help better explain an article and be visually attractive for newsletter skimmers. One tip to keep in mind is to use the dollar bill test. It should be possible to place a dollar bill anywhere on the newsletter, and it should be touching an image.  

6. Offer an Online Option

Though having a printed newsletter to read in hand is preferred by many, some still want access to the same information online.

Create a section on the website to include links to PDF files or online versions of the newsletter. For example, The Disney Company has printed The Mickey Monitor for years to send out quarterly to annual pass holders to its theme parks. However, the newsletter is also accessible online. 

Nonprofits and groups are also offering printed newsletters online as a virtual reference. When signing up for the newsletter from Widowed Persons Service, recipients can select to receive a printed newsletter or one via their email. 

When done correctly, a printed newsletter can attract attention and be an excellent tool for a company. Regardless of the newsletter's purpose — boost sales, attract new clients, or educate employees — there is sure to be a return on the investment associated with the costs of printing the newsletter.